Simple! Download the McDonald’s App and register your details. Find the nearest restaurant on the App. Browse through the menu and select the meal of your choice. Choose how you want to receive your order: Collect it at the Counter for Takeaway, pick it up at the Drive-Thru, delivered to your car via Drive-In or have it delivered to your table through ‘Dine-In’.

Please note: If you want to collect your meal at the Counter, ensure that you are near the restaurant before you click on ‘Pay Now and Start My Order’.

For Dine-In, please ensure you are seated at one of the tables and have entered the correct table number. Once you complete the payment for the order, we will immediately start preparing your order and the food will be ready within 5 minutes.

If you have selected to pick up your meal at our Drive-Thru, we will start preparing your order when you arrive at the Drive-Thru and mention your order number at the ordering box. You must pick up your order at the Drive-Thru within two hours of your payment.

You can also have your meal delivered to your car with our Drive-In service. Make sure you are parked at the designated parking lot at the nearest restaurant with Drive-In service. Enter the parking lot number and complete your payment. We will immediately start preparing your order and our crew will deliver it to your car.

For Dine-In, Takeaway and Drive-In, we will immediately start preparing your order as soon as you completed payment. Your food will be ready within 5 minutes, so please make sure to be nearby.

For Drive-Thru, you must pick up your food at the Drive-Thru lane not later than 2 hours after you completed payment. However, specifically for breakfast order, you must collect within the 2 hours or before our transition from breakfast to regular menu, whichever is earlier. Generally, the menu transition will take place at 10.00 a.m. everyday. Therefore, if you arrive at the restaurant after 10.00 a.m. to collect your breakfast order, you will not be able to do so because the order has been cancelled automatically. You will also not be entitled to any refund.

To create an account, please click on ‘My Account’ and enter the valid email address and contact details.

Just click on the ‘Forgot Password?’ link on the Sign In page and follow the instructions. An email containing further instructions will then be sent to your registered email. Please check your 'Spam' or 'Junk’ folder if you did not receive the email.

After you launch the McDonald’s App and select ‘Order & Collect’ service, simply tap to choose from the list of available restaurants with the ‘Order & Collect’ service. If you allow the App to use your current location, it will automatically select the nearest restaurant.

It is recommended that you place your order when you are closer to your chosen restaurant so that you can receive your order right after it’s been prepared.

Your order will be prepared once you have made payment, so it’s recommended that you collect your order as soon as you can.

You’ll have to be seated at a table before you place your order. Enter your table number and confirm your order. Food will then be prepared and our crew will deliver it to your table.

For counter takeaway, once your payment is completed, you can look out for your order number on the screen above the collection counter in the restaurant.

If you have chosen to receive your order at your table through ‘Dine-In’, our crew will bring the food to the table number you have entered on the App.

If you have chosen to pick up your food at the Drive-Thru, read out your order number displayed on your order confirmation page to our crew at the speaker and we will start preparing your order immediately. Proceed to the payment booth to collect your receipt before collecting your meal.

If you have chosen Drive-In service, our crew will prepare your food and deliver it to your car directly on the designated parking bay number that you have entered.

Absolutely! To claim any offer, click on the ‘Deals’ tab, select the offer you would like to redeem and select ‘Redeem via Order & Collect’. You can only apply 1 offer for each order.

You can also collect McCafé Rewards stamps automatically within 24 hours with every order placed through the ‘Order & Collect’ as long as you purchased eligible McCafé drinks.

Payment will be deducted from your credit card as soon as you click on ‘Pay now and start my order’. You will receive a payment notification on your email registered on the McDonald’s App. If you haven’t received an email please check your spam folder. Your final receipt will be given to you when you collect the order at the restaurant.

Once you have paid for the order, you cannot modify it. If you would like to order more, you can start a new order.

The collection method that you’ve selected for your order cannot be changed once the order is placed.

The ‘Order & Collect’ service is only applicable for payment with debit/credit card.

Yes your card will be saved automatically for future use when you place your first order. If you want to add or remove a card you can do so by going to ‘My Account’ and clicking on ‘Manage Credit Cards’.

For any inquiries, technical issues, suggestions and feedback, you can contact us at https://www.mcdonalds.com.my/contact.