Career Path There are several phases that can take an employee from the crew room to the executive office. These phases are Crew Development Programme, Restaurant Management Curriculum and Mid-Management Curriculum. Crew Development Programme From day one at work, all our restaurant employees learn skills that will help them deliver McDonald's promise to the customers. Through the programme, our crew learn skills and knowledge on hospitality, safety and security, teamwork as well as cleanliness and sanitation. Trainers teach beginning station skills using simple station guides that graphically illustrate the steps for each procedure. Advanced crew learn how to run stations independently. Once an employee has got a knack for all these, he/she will get the chance to go to the next phase. Restaurant Management Curriculum Having learnt some basic skills from day-to-day operations of a restaurant and the Crew Development Programme, promising employees can become part of the restaurant management team and be trained for that purpose. The Restaurant Management Curriculum helps train managers to be fully responsible for the restaurants they are in charge of. The curriculum includes self-study, in-store training and classes that prepare them for a bigger role in the store, which will eventually lead to a restaurant manager position. The four components of the curriculum are: • Shift Management. This teaches the basic knowledge and skills to run a restaurant shift • Systems Management. This includes role-playing, discussions and interactive exercises in and out of the restaurant setting. • Restaurant Leadership Practices. A five-day programme, it simulates the complexities of a real restaurant environment and reinforces the concept of decision making and building a high-performing team. • Business Leadership Practices. This course is designed for restaurant managers who have been on the job for about a year. It trains participants to acquire the skills necessary to successfully develop a restaurant business plan that will meet the goals set by the region, division, country and their own restaurant organisation. Mid-Management Curriculum This is for the top guns of the company - business consultants and department heads who have been trained to not only effectively operate a business but also to help others manage great restaurants. Programmes for the consultants are Partnering For Results, which is attended by consultants of all disciplines when they are first promoted to their consulting position, and Training Consultant Course, which teaches the consultants to present and facilitate regional training effectively to maximise learning and performance. Department heads take part in two other programmes - Managing The Organisation, a course that teaches participants strategies and skills for leading and coaching team members to further improve organisational performance, and Foundations of Leadership Course, developed to help senior department heads and directors to explore and deepen their understanding and implementation of good leadership principles and practices.